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Shipping policy

Last Updated: 03/09/25

Thank you for shopping with MODEL. Please review the following shipping and delivery information carefully to understand our processes and policies.

1. Processing Time

a) Standard Orders: All non-personalized, non-customised orders are processed within 2-3 business days (Monday to Friday, excluding public holidays) after we receive and confirm your payment. Payment verification may occasionally cause a slight delay.
b) Personalized/Custom Orders: Orders for personalized or custom-made products (as clearly stated in the product description) require 8-12 business days for processing before shipping or readiness for pickup.

2. Delivery Within Mauritius
We offer the following local delivery options (excluding Rodrigues Island):

a) Standard Delivery

  • A minimum delivery fee of MUR 300 is applicable on all orders. Depending on the order's size, volume, weight, and quantity, an additional delivery charge may apply. Any additional delivery charge will be automatically updated at checkout.
  • Once processed and completed, please allow 1-2 business days for your parcel to be dispatched to your regional Post Office, and an additional 4-5 business days for delivery to your door.
  • All orders shipped via Mauritius Post are sent as registered parcels accompanied by a tracking number and can be traced through the Mauritius Post website (https://www.mauritiuspost.mu/track-trace/)
  • Please Note: MODEL is not responsible for delays caused by Mauritius Post or for incorrect address information provided by the customer. It is the customer's responsibility to collect the parcel from their local Post Office upon notification.

b) EXPRESS Delivery

  • EXPRESS delivery is available at an additional charge, as determined by Mauritius Post's express service rates.
  • Delivery time for EXPRESS orders is reduced to 1-3 business days, in accordance with Mauritius Post's policy.

c) FREE Standard Pickup (Moka Office)

  • You may pick up your order at our office in Moka at no cost.
  • Standard orders are ready for pickup within 3 business days of payment confirmation.
  • Pickup Hours:
    • Weekdays (Mon - Fri): 9:00 – 16:30
    • Saturdays: 9:00 - 13:00
    • Closed on Sundays and Public Holidays.
  • You must present your invoice or order confirmation email (digital or hard copy) upon collection.

d) EXPRESS Pickup (Moka Office)

  • Your order will be ready for collection at our office in Moka within 48 hours of payment confirmation for eligible orders only.
  • A 15% Express Fee applies to all EXPRESS Pickup orders, covering priority processing and handling.
  • We strongly advise calling us to confirm readiness of your order before traveling. Contact: +230 434 0808 | +230 5481 8888.

3. Delivery to Rodrigues & International

  • Delivery services to Rodrigues and international destinations are currently unavailable through our website. You may contact us via email at [email protected] or WhatsApp at +230 5481 8888 for orders requiring international shipping. 
  • Updates regarding the availability of these services will be announced on our website in the future.

4. Shipping Confirmation & Order Tracking

  • Once your order is shipped, you will receive a confirmation email containing your tracking number.
  • Track your order on the Mauritius Post website: https://www.mauritiuspost.mu/track-trace/
  • For pickup orders, you will be notified via email or phone when your order is ready for collection.

5. Damages, Loss, and Delays

  • Risk of Loss: Title to the products and the risk of loss pass to you upon our delivery of the items to Mauritius Post for shipment. This means that once we hand the package over to the postal service and obtain a proof of posting, responsibility for the parcel (including loss, theft, or damage during transit) transfers to you, the customer. We shall nonetheless assist you in resolving matters pertaining to loss or damages whilst 
  • Our Assistance: While we cannot be held liable, we will provide all available tracking information and assist you in initiating any necessary inquiries with Mauritius Post to help locate or resolve issues with your parcel.
  • For Pickup Orders: You are responsible for inspecting the products at the time of pickup before leaving our premises. Any claims for damaged or incorrect items must be made before you leave the Moka office.
  • Delays: MODEL is not responsible for delays caused by unforeseen circumstances, public holidays, force majeure events (e.g., natural disasters, strikes), or incorrect/incomplete shipping addresses provided by the customer. It is your responsibility to ensure that collected products correspond to your confirmed order.

6. Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address. If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the order.

7. Contact Us
For questions about your order's status, please email [email protected] with your order number. For urgent pickup inquiries, please call us at +230 434 0808 | +230 5481 8888.

MODEL Office Address for Pickup:
Modular Designs Ltd
Bois Cheri Road, 80804 Moka, Mauritius
Pickup Hours:

  • Monday - Friday: 9:00 - 16:30
  • Saturday: 9:00 - 13:00
  • Sunday & Public Holidays: Closed

MODEL
Bois Cheri Road, 80804 Moka, Mauritius
+230 434 0808 | +230 5481 8888 | [email protected]